@InProceedings{GSV-MRT09,
  AUTHOR = {Giese, Holger and Seibel, Andreas and Vogel, Thomas},
  TITLE = {{A Model-Driven Configuration Management System for Advanced
  IT Service Management}},
  YEAR = {2009},
  MONTH = {October},
  BOOKTITLE = {Proceedings of the 4th International Workshop on
  Models@run.time at the 12th IEEE/ACM International Conference on
  Model Driven Engineering Languages and Systems (MoDELS 2009), Denver,
  Colorado, USA},
  VOLUME = {509},
  PAGES = {61-70},
  EDITOR = {Bencomo, Nelly and Blair, Gordon and France, Robert and
  Jeanneret, Cedric and Munoz, Freddy},
  SERIES = {CEUR Workshop Proceedings},
  PUBLISHER = {CEUR-WS.org},
  URL = {http://ceur-ws.org/Vol-509/paper_7.pdf},
  ABSTRACT = {A popular guideline to manage today's complex and
  heterogeneous IT systems is the IT Infrastructure Library (ITIL),
  which provides a catalogue of best practices for IT Service Management
  (ITSM). However, state-of-the-art implementations of ITIL rely on
  a set of XML-based standards. To ease manageability and effectively
  exploit a Configuration Management System (CMS), which is the integral
  part of ITSM, we suggest in this paper a model-driven CMS by applying
  Model-Driven Engineering (MDE). Metamodel based models improve the
  manageability by providing a suitable abstraction, which enables direct
  user interaction as well as the application of MDE techniques such as
  model transformations. Furthermore, vital elements of a model-driven CMS
  are runtime models, which capture the managed system. In addition, this
  paper reports on a first prototype implementation of a model-driven CMS
  that exploits runtime models, their automatic maintenance, model-based
  analysis on these runtime models, and automatic adaptation of the
  managed system by facilitating changes on runtime models.}
}