Patient-provider teamwork via cooperative note taking on Tele-Board MED

Perlich, Anja; Meinel, Christoph in Exploring Complexity in Health: An Interdisciplinary Systems Approach (Proceedings of MIE2016 at HEC2016) 2016 .

There is significant, unexploited potential to improve the patients’ engagement in psychotherapy treatment through technology use. We develop Tele-Board MED (TBM), a digital tool to support documentation and patient-provider collaboration in medical encounters. Our objective is the evaluation of TBM's practical effects on patient-provider relationships and patient empowerment in the domain of talk-based mental health interventions. We tested TBM in individual therapy sessions at a psychiatric ward using action research methods. The qualitative results in form of therapist observations and patient stories show an increased acceptance of diagnoses and patient-therapist bonding. We compare the observed effects to patient-provider relationship and patient empowerment models. We can conclude that the functions of TBM – namely that notes are shared and cooperatively taken with the patient, that diagnostics and treatment procedures are depicted via visuals and in plain language, and that patients get a copy of their file – lead to increased patient engagement and an improved collaboration, communication and integration in consultations.
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