Hasso-Plattner-Institut
Prof. Dr. Falk Uebernickel
  
 

Publication List

["Measuring what Counts: An Exploratory Study about the Key Challenges of Measuring Design Thinking Activities in Digital Innovation Units","Mass Customizing IT Service Agreements: Towards Individualized On-Demand Services","Management of Service Innovation Projects: A Case Study from a German Financial Services Provider","State of the art: Managing costs and performance of Information Technology","Reuse-Mechanisms for Mass Customizing IT-Service Engagements","Aligning IT-service propositions to changing business requirements in ongoing service-systems","Deriving a Research Agenda for the Management of Multisourcing Relationships Based on a Literature Review","Mechanisms to Implement a Global Multisourcing Strategy","IT-Controlling tr{\u00e4}gt zur Transparenz wenig bei","Management of Service Innovation Projects: A Case Study from a German Financial Service Provider","Entwicklung eines Reifegradmodells zur Steuerung einer Multisourcing-Initiative auf Konzern-Ebene","Customizing IT Service Agreements as a Self Service by means of Productized Service Propositions","Towards a Multisourcing Maturity Model as an Instrument of IT Governance at a Multinational Enterprise","A methodical procedure for designing consumer oriented on-demand IT service propositions","Balancing Customer Requirements and IT Service Standardization - A Procedural Reference Model for Individualized IT Service Agreement Configurations","Explicating technological and organizational interfaces of modular IT service components to support the process of IT service composition","Managing and Monitoring IT Application Development and Maintenance Suppliers in a Multisourcing Context","Variant configuration for IT-services and its impact on the service request fulfillment process","Management of IT Costs and Performance in Business Groups: Analysis of Unaddressed Requirements","Towards computer aided IT service engineering","A Method for the Management of Service Innovation Projects in Mature Organizations","Managing Costs and Performance of Information Technology in a Group Context - Current Challenges for Multinational Enterprises","Bewusster Einsatz von Schatten-IT: Sicherheit & Innovationsf{\u00f6}rderung","A Governance Mechanisms Framework for Multisourcing in Business Groups","A Multisourcing Maturity Model as an IT Governance Mechanism for Business Group","Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review","Strategies for Application Management Services","Die Innovationsmethode Design Thinking","IT Governance Mechanisms in Multisourcing - a Business Group Perspective","Finding the Right Balanced Scorecard for Business-Driven IT Management - A Literature Review","Initialz{\u00fc}ndung durch Embedded Design Thinking {--} Ein Fallbeispiel aus der Finanzindustrie und wie dadurch ein Wandel in der Innnovationskultur einer IT-Abteilung eingeleitet wurde","Towards a Better Understanding of IT Cost Drivers of Asset Management Companies","Designing Innovation: Prototypes and Team Performance in Design Thinking","Beherrschung von Vielfalt bei IT-Dienstleistungen: Adaption und Einsatz der Variantenkonfiguration","Global IT Multisourcing: Objectives, Challenges and Requirements in Multinational Insurance Companies","The Influence of Information Technology on Industrial Services in the Manufacturing Industry - A Literature Review and Future Research Directions","Exploring The Shadows: IT Governance Approaches To User-Driven Innovation","IT Multisourcing in International Insurance Companies","Facilitating the Performance of IT Evaluation in Business Groups: Towards a Maturity Model","Managing costs and performance of IT in business groups: Towards a performance measurement model for global insurance business groups","Comparing IT Supplier Selection Criteria in Single- Versus Multi-Sourcing Constellations: An Empirical Study","Business Innovation: Design-Thinking als Instrument zur nachhaltigen F{\u00f6}rderung von Innovation","A Reference-Metamodel for Embedded Design Thinking in the Information Technology context","Br{\u00fc}cken schlagen","Die Herausforderungen der IT heute","Managing Global IT Delivery Networks: A Literature Review from the Supplier's Perspective","IT Governance in Multi-Business Organizations: Performance Impacts and Levers from Processes, Structures, and Relational Mechanisms","The Influence of IT Governance on Service Processes in Multi-Business Manufacturing Enterprises: Performance Impacts from Structures, Processes, and Relational Mechanisms","IT Evaluation in Business Groups: A Maturity Model","From Palaces to Yurts - Why Requirements Engineering Needs Design Thinking","Information Systems in the Industrial Service Business: Analyzing Unaddressed Requirements in a Multiple Case Study","A Design Thinking Role Model Enables Creativity in IT: Case of the Financial Industry","Multivendor Installed Base Service Management in the Heavy Equipment Industry - A Value Proposition","Jumpstarting Scrum with Design Thinking","Developing a Maturity Model for Product-Service Systems in Manufacturing Enterprises","Design Thinking and Design Science Research","Toward a model of effective monitoring of IT application development and maintenance suppliers in multisourced environments","Fostering Efficiency in Information Systems Support for Product-Service Systems in the Manufacturing Industry","The Varying Role of IS Capabilities for Different Approaches to Application Services Outsourcing","The Challenges of Modern IT","Explicating Performance Impacts of IT Governance and Data Governance in Multi-Business Organisations","The Role of Application Portfolio Management in Application Services Outsourcing: Explicating Variations in Application Portfolio Management among Outsourcing Gestalts","Agile Delivery in Finance IT: Navigating in the Digital Age","Towards an Application Life-Cycle Approach for Selective Outsourcing","User, Use & Utility Research: The Digital User as New Design Perspective in Business and Information Systems Engineering","Learning to Leverage Design Thinking in the Context of Service Engineering and Information Systems - A Case Study","Application Services Outsourcing in the Banking Industry - Current Strategies and Challenges","User, Use & Utility Research : Die Gestaltungsperspektive der Wirtschaftsinformatik auf den digitalen Nutzer","Succeeding in Application Services Outsourcing Strategies - A Contingency Perspective","Application Services Outsourcing in the Banking Industry - Current Strategies and Challenges","Fit for Continuous Integration: How Organizations Assimilate an Agile Practice","Design thinking and effectuation in internal corporate venturing: an exploratory study","Design Thinking and Corporate Entrepreneurship: an exploratory study","Service Operation Models of Manufacturers - Minimum Baseline for Process and Information Systems Capabilities","Projekt{\u00fc}bergreifendes Management - Der strategische Applikationslebenszyklus am Beispiel des BMW Q-Cockpit","Towards a Functional Reference Model for Service Planning and Execution in the Heavy Equipment Manufacturing Industry","Not all information systems are created equal: exploring IT resources for agile systems delivery","Developing a Maturity Model for Service Systems in Heavy Equipment Manufacturing Enterprises","Design Thinking : Das Handbuch","Gesch{\u00e4}ftsfeldinnovationen in touristischen Netzwerken","The Next Wave of Service Innovation : How cyber-physical systems can be leveraged for effective industrial equipment operations and empower industrial service","Mobile Work Support for Field Service: A Literature Review and Directions for Future Research","Agility Areas of Action in Finance IT - A Memorandum","Business Innovation: Das St. Galler Modell","Understanding the Business Value: Towards a Taxonomy of Industrial Use Scenarios enabled by Cyber-Physical Systems in the Equipment Manufacturing Industry","The Impact of Cyber-physical Systems on Industrial Services in Manufacturing","Empowering Technical Customer Service by Cyber-Physical Industrial Equipment: Exploring Rationales, Opportunities, and Impediments","Wie Konsumenten Innovationen wahrnehmen - Neuartigkeit und Sinnhaftigkeit als zentrale Determinanten","Nutzenpotentiale cyber-physischer Systeme f{\u00fc}r industrielle Dienstleistungen 4.0","The Generative Capacity of Digital Artifacts: A Mapping of the Field","Neue Formen der Zusammenarbeit mit Kunden in der Industrie: Wann lohnt sich eine intensive Zusammenarbeit mit Kunden?","Steigerung der Lern- und Innovationsf{\u00e4}higkeit von Unternehmen und Organisationen","What is it that Design Thinking and Marketing Management can learn from each other?","KMU und Innovationen : Der Einfluss des Unternehmers","Kontinuierliche Business-Innovation: Systematische Weiterentwicklung komplexer Gesch{\u00e4}ftsl{\u00f6}sungen durch Reifegradmodell-basiertes Management","Mobile Business","Enterprise 2.0 - Digitale Transformation durch soziale Technologien","How Deutsche Bank?s IT Division Used Design Thinking to Achieve Customer Proximity","Eine Kultur der Innovation : Die Bedeutung von Innovationsnetzwerken","Design Thinking for Innovation : Research and Practice","Design Science Research in Business Innovation","Customer-Driving Marketing: Neue Kundenbed{\u00fc}rfnisse wecken","Das St. Galler Business-Innovation-Modell","A Taxonomy of Industrial Service Systems Enabled by Digital Product Innovation","Digitalization in the Insurance Industry. Themes and Decisions That Matter: Insights from a Multiple-Case Study in Germany and Switzerland","What if? Strategy Design for Enacting Enterprise Performance","Design Thinking as Mindset, Process, and Toolbox","Design Thinking and Corporate Entrepreneurship: An Integration and Avenues for Future Research","Effectuation: Control the Future with the Entrepreneurial Method","An E-mail Embedded Software Prototype for Knowledge Management","Industrielle Dienstleistungen 4.0","The role of users and customers in digital innovation: Insights from B2B manufacturing firms","Exploring how Digitized Products enable Industrial Service Innovation - An Affordance Perspective","Untangling Generativity: Two Perspectives on Unanticipated Change Produced by Diverse Actors","Towards Understanding Closed-Loop PLM: The Role of Product Usage Data for Product Development Enabled by Intelligent Properties","Design Thinking","Digital Twin Concepts in Manufacturing Industries - A Literature Review and Avenues for Further Research","Understanding the Business Value of Intelligent Products for Product Development in Manufacturing Industries","Stepwise Evolution of Capabilities for Harnessing Digital Data Streams in Data-Driven Industrial Services","Fallbeispiel ? Predictive Analytics im industriellen Servicegesch{\u00e4}ft von Linde MH","Reconstructing Open Source Software Ecosystems: Finding Structure in Digital Traces","Challenges in Product Lifecycle Management - Evidence from the Automotive Supply Industry","Human Centered Design for Open Community Fields in Kenya - Learnings from a Design Thinking project in informal settlements in Nairobi with the Mathare Youth Center","Digital Product Innovation in Manufacturing Industries - Towards a Taxonomy for Feedback-driven Product Development Scenarios","The power of words: Towards a methodology for progress monitoring in design thinking projects","Chapter 8: Launching and Governing Digitalisation","Capturing Functional Affordances of Enterprise Social Software","Defining Archetypes of e-Collaboration for Product Development in the Automotive Industry","Chapter 1: Digital Empowers New Thinking","Towards an understanding of how and why Design Science Research scholars evaluate","Teaching Innovation in Interdisciplinary Environments: Toward a Design Thinking Syllabus","Product Lifecycle Management im Konzernumfeld - Herausforderungen, L{\u00f6}sungsans{\u00e4}tze und Handlungsempfehlungen","Towards a Method Compendium for the Development of Digitized Products - Findings from a Case Study","Open Grid - Open Mind","Designing Human-Centric Information Systems: Towards an Understanding of Challenges in Specifying Requirements within Design Thinking Projects","The Evolution of IS Projects in Manufacturing Industries: The Case of Product Lifecycle Management","Exploring Affordances of Slack Integrations and Their Actualization Within Enterprises ? Towards an Understanding of How Chatbots Create Value","Towards an Understanding of the Role of Design Thinking for Requirements Elicitation - Findings from a Multiple-Case Study.","Exploring characteristics and transformational capabilities of InsurTech innovations to understand insurance value creation in a digital world","Design Thinking Methods for Service Innovation - A Delphi Study","DT4RE: Design Thinking for Requirements Engineering. A Tutorial on Human-Centered and Structured Requirements Elicitation","The Use of Design Thinking for Requirements Engineering - An Ongoing Case Study in the Field of Innovative Software-Intensive Systems","Digital Feedback for Digital Work? Affordances and Constraints of a Feedback App at InsurCorp","Design Thinking","Looking Beneath the Tip of the Iceberg: The Two-Sided Nature of Chatbots and Their Roles for Digital Feedback Exchange","How affordances of chatbots cross the chasm between social and traditional enterprise systems","The Use of Design Thinking for Requirements Engineering: An Ongoing Case Study in the Field of Innovative Software-Intensive Systems","On Integrating Design Thinking for a Human-centered Requirements Engineering"]
[ 2021 ] [ 2020 ] [ 2019 ] [ 2018 ] [ 2017 ] [ 2016 ] [ 2015 ] [ 2014 ] [ 2013 ] [ 2012 ] [ 2011 ] [ 2010 ]

2021 [ nach oben ]

  • Measuring what Counts: An Exploratory Study about the Key Challenges of Measuring Design Thinking Activities in Digital Innovation Units. Mayer, Selina; Haskamp, Thomas; De Paula, Danielly (2021). 4951–4960.
     

2020 [ nach oben ]

  • On Integrating Design Thinking for a Human-centered Requirements Engineering. Hehn, Jennifer; Mendez, Daniel; Uebernickel, Falk; Brenner, Walter; Broy, Manfred in IEEE Software (2020).
     

2019 [ nach oben ]

  • The Use of Design Thinking for Requirements Engineering: An Ongoing Case Study in the Field of Innovative Software-Intensive Systems. Hehn, Jennifer; Uebernickel, Falk (2019).
     
  • How affordances of chatbots cross the chasm between social and traditional enterprise systems. Stöckli, Emanuel; Dremel, Christian; Uebernickel, Falk; Brenner, Walter in Electronic markets : EM (2019).
     
  • Looking Beneath the Tip of the Iceberg: The Two-Sided Nature of Chatbots and Their Roles for Digital Feedback Exchange. Lechler, Ruth; Stöckli, Emanuel; Rietsche, Roman; Uebernickel, Falk (2019).
     
  • Design Thinking. Brenner, Walter; Uebernickel, Falk; Hehn, Jennifer in Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon (2019).
     
  • Digital Feedback for Digital Work? Affordances and Constraints of a Feedback App at InsurCorp. St{ö}ckli, Emanuel; Uebernickel, Falk; Brenner, Walter; Weierich, Andrea; Hess, Sarah (2019).
     

2018 [ nach oben ]

  • Towards a Method Compendium for the Development of Digitized Products - Findings from a Case Study. Holler, Manuel; Herterich, Matthias; Dremel, Christian; Uebernickel, Falk; Brenner, Walter in International journal of product lifecycle management : IJPLM (2018).
     
  • The Evolution of IS Projects in Manufacturing Industries: The Case of Product Lifecycle Management. Holler, Manuel; Uebernickel, Falk; Brenner, Walter (2018).
     
  • Teaching Innovation in Interdisciplinary Environments: Toward a Design Thinking Syllabus. Wiesche, Manuel; Leifer, Larry; Uebernickel, Falk; Lang, Michael; Byler, Eric; Feldmann, Niels; Garcia-Cifuentes, Juan Pablo; H{ö}lt{ä}{ä}-Otto, Katja; Kelly, Kevin; Satzger, Gerhard; Suzuki, Sushi; Thong, Christine; Vignoli, Matteo; Krcmar, Helmut (2018).
     
  • Product Lifecycle Management im Konzernumfeld - Herausforderungen, L{ö}sungsans{ä}tze und Handlungsempfehlungen. Holler, Manuel; Dremel, Christian; Herterich, Matthias; Uebernickel, Falk; Brenner, Walter in HMD : Praxis der Wirtschaftsinformatik (2018). 55(1) 133–150.
     
  • Open Grid - Open Mind Bieger, Thomas; Achleitner, Paul; Landolf, Urs; Serratore, Luca; Breitenstein, Yannik; Dilger, Bernadette; Ang{é}lil, Marc; Fujimoto, Sou; B{ö}hm, Andreas; Meckel, Miriam; Borth, Damian; Gasser, Urs; Lohmann, Melinda Florina; Bruch, Heike; Berenbold, Sandra; Gassmann, Oliver; Josef, Barbara; Back, Andrea; Uebernickel, Falk; Kohler, Marc; Hehn, Jennifer; Leimeister, Jan Marco; S{ö}llner, Matthias; Brenner, Walter; Gutzwiller, Thomas; Frank, Markus; Sch{ü}rer, Wolfgang; Kissinger, Henry (A. B{ö}hm, red.) (2018). (Vol. 1. Auflage) St. Gallen.
     
  • Designing Human-Centric Information Systems: Towards an Understanding of Challenges in Specifying Requirements within Design Thinking Projects. Hehn, Jennifer; Uebernickel, Falk; St{ö}ckli, Emanuel; Brenner, Walter (2018). (Vol. im Tagungsband enthalten)
     
  • Towards an Understanding of the Role of Design Thinking for Requirements Elicitation - Findings from a Multiple-Case Study. Hehn, Jennifer; Uebernickel, Falk (2018).
     
  • Exploring Affordances of Slack Integrations and Their Actualization Within Enterprises ? Towards an Understanding of How Chatbots Create Value. St{ö}ckli, Emanuel; Uebernickel, Falk; Brenner, Walter (2018).
     
  • Exploring characteristics and transformational capabilities of InsurTech innovations to understand insurance value creation in a digital world. St{ö}ckli, Emanuel; Dremel, Christian; Uebernickel, Falk in Electronic markets : EM (2018). 28(3) 287–305.
     
  • Design Thinking Methods for Service Innovation - A Delphi Study. Hehn, Jennifer; Uebernickel, Falk; Herterich, Matthias (2018).
     
  • DT4RE: Design Thinking for Requirements Engineering. A Tutorial on Human-Centered and Structured Requirements Elicitation. Hehn, Jennifer; Uebernickel, Falk; M{é}ndez, Daniel (2018). 504–505.
    http://www.re18.org/tutorials.html {\ensuremath{<}}br{\ensuremath{>}}https://www.dt4re.org/
     
  • The Use of Design Thinking for Requirements Engineering - An Ongoing Case Study in the Field of Innovative Software-Intensive Systems. Hehn, Jennifer; Uebernickel, Falk (2018).
     

2017 [ nach oben ]

  • Chapter 8: Launching and Governing Digitalisation. Hanner, Nicolai; Uebernickel, Falk in Digital cookbook : essential recipes for the digital journey of enterprises, D. Krafzig, M. Deb, M. Frick (reds.) (2017). (Vol. First edition) 188–215.
     
  • Fallbeispiel ? Predictive Analytics im industriellen Servicegesch{ä}ft von Linde MH. Uebernickel, Falk; Holler, Manuel; Herterich, Matthias in Einf{ü}hrung in die Wirtschaftsinformatik, C. Lemke (red.) (2017). (Vol. Band 2)
     
  • Human Centered Design for Open Community Fields in Kenya - Learnings from a Design Thinking project in informal settlements in Nairobi with the Mathare Youth Center Fassbender, Karina; Uebernickel, Falk (2017).
     
  • Digital Product Innovation in Manufacturing Industries - Towards a Taxonomy for Feedback-driven Product Development Scenarios. Holler, Manuel; Neiditsch, Gerard; Uebernickel, Falk; Brenner, Walter (2017).
     
  • The power of words: Towards a methodology for progress monitoring in design thinking projects. Dolata, Mateusz; Uebernickel, Falk; Schwabe, Gerhard J. M. Leimeister, W. Brenner (reds.) (2017). 1190–1204.
     
  • Defining Archetypes of e-Collaboration for Product Development in the Automotive Industry. Holler, Manuel; Uebernickel, Falk; Brenner, Walter (2017).
     
  • Capturing Functional Affordances of Enterprise Social Software. St{ö}ckli, Emanuel; Uebernickel, Falk; Brenner, Walter (2017).
     
  • Chapter 1: Digital Empowers New Thinking. Kempkens, Oliver; Uebernickel, Falk in Digital cookbook : essential recipes for the digital journey of enterprises, D. Krafzig, M. Deb, M. Frick (reds.) (2017). (Vol. First edition) 36–67.
     
  • Towards an understanding of how and why Design Science Research scholars evaluate. St{ö}ckli, Emanuel; Neiditsch, Gerard; Uebernickel, Falk; Brenner, Walter (2017).
     

2016 [ nach oben ]

  • Das St. Galler Business-Innovation-Modell. Uebernickel, Falk; St{ö}lzle, Wolfgang; Lennerts, Silke; Lampe, Kerstin; Hoffmann, Christian Pieter in Business Innovation : Das St. Galler Modell, C. P. Hoffmann, S. Lennerts, C. Schmitz, W. St{ö}lzle, F. Uebernickel (reds.) (2016). 3–17.
     
  • Towards Understanding Closed-Loop PLM: The Role of Product Usage Data for Product Development Enabled by Intelligent Properties. Holler, Manuel; Stoeckli, Emanuel; Uebernickel, Falk; Brenner, Walter (2016).
     
  • Effectuation: Control the Future with the Entrepreneurial Method. Grichnik, Dietmar; Baierl, Ronny; Faschingbauer, Michael in Design Thinking for Innovation: Research and Practice, W. Brenner, F. Uebernickel (reds.) (2016). 115–129.
     
  • An E-mail Embedded Software Prototype for Knowledge Management. Holler, Manuel; Uebernickel, Falk; Brenner, Walter (2016).
     
  • Industrielle Dienstleistungen 4.0 Herterich, Matthias; Uebernickel, Falk; Brenner, Walter in essentials (2016). Springer Fachmedien Wiesbaden, Wiesbaden.
     
  • The role of users and customers in digital innovation: Insights from B2B manufacturing firms. Abrell, Thomas; Pihlajamaa, Matti; Kanto, Laura; vom Brocke, Jan; Uebernickel, Falk in Information & Management (2016). 53(3) 324–335.
     
  • Untangling Generativity: Two Perspectives on Unanticipated Change Produced by Diverse Actors. Eck, Alexander; Uebernickel, Falk (2016).
     
  • Understanding the Business Value of Intelligent Products for Product Development in Manufacturing Industries. Holler, Manuel; Uebernickel, Falk; Brenner, Walter (2016).
     
  • Digital Twin Concepts in Manufacturing Industries - A Literature Review and Avenues for Further Research. Holler, Manuel; Uebernickel, Falk; Brenner, Walter (2016).
     
  • Design Thinking as Mindset, Process, and Toolbox. Brenner, Walter; Uebernickel, Falk; Abrell, Thomas in Design Thinking for Innovation: Research and Practice, W. Brenner, F. Uebernickel (reds.) (2016). 3–21.
     
  • Stepwise Evolution of Capabilities for Harnessing Digital Data Streams in Data-Driven Industrial Services. Herterich, Matthias; Uebernickel, Falk; Brenner, Walter in MIS Quarterly Executive (2016). 15(4) 297–318.
     
  • Reconstructing Open Source Software Ecosystems: Finding Structure in Digital Traces. Eck, Alexander; Uebernickel, Falk (2016).
     
  • Challenges in Product Lifecycle Management - Evidence from the Automotive Supply Industry. Holler, Manuel; Uebernickel, Falk; Brenner, Walter (2016).
     
  • Design Thinking. Uebernickel, Falk; Brenner, Walter in Business Innovation : Das St. Galler Modell, C. P. Hoffmann, S. Lennerts, C. Schmitz, W. St{ö}lzle, F. Uebernickel (reds.) (2016). (Vol. 1. Aufl.) 243–265.
     
  • What if? Strategy Design for Enacting Enterprise Performance. Grand, Simon in Design Thinking for Innovation, W. Brenner, F. Uebernickel (reds.) (2016). 103–113.
     
  • A Taxonomy of Industrial Service Systems Enabled by Digital Product Innovation. Herterich, Matthias; Buehnen, Thilo; Uebernickel, Falk; Brenner, Walter (2016). 1236–1245.
     
  • Customer-Driving Marketing: Neue Kundenbed{ü}rfnisse wecken. Herhausen, Dennis; Sch{ö}gel, Marcus in Business Innovation : Das St. Galler Modell, C. P. Hoffmann, S. Lennerts, C. Schmitz, W. St{ö}lzle, F. Uebernickel (reds.) (2016). 211–228.
     
  • Digitalization in the Insurance Industry. Themes and Decisions That Matter: Insights from a Multiple-Case Study in Germany and Switzerland St{ö}ckli, Emanuel; Uebernickel, Falk; Brenner, Walter (2016).
     
  • Wie Konsumenten Innovationen wahrnehmen - Neuartigkeit und Sinnhaftigkeit als zentrale Determinanten. Tomczak, Torsten; Vogt, Dennis; Frischeisen, Josef in Business Innovation: Das St. Galler Modell, C. P. Hoffmann, S. Lennerts, C. Schmitz, W. St{ö}lzle, F. Uebernickel (reds.) (2016). 188–202.
     
  • Neue Formen der Zusammenarbeit mit Kunden in der Industrie: Wann lohnt sich eine intensive Zusammenarbeit mit Kunden?. Belz, Christian in Business Innovation: Das St. Galler Modell, C. P. Hoffmann, S. Lennerts, C. Schmitz, W. St{ö}lzle, F. Uebernickel (reds.) (2016). (Vol. 1. Aufl.) 105–121.
     
  • Steigerung der Lern- und Innovationsf{ä}higkeit von Unternehmen und Organisationen. Seufert, Sabine; Schuchmann, Daniela; Meier, Christoph; Fandel-Meyer, Tanja in Business Innovation : das St. Galler Modell, C. P. Hoffmann, S. Lennerts, C. Schmitz, W. St{ö}lzle, F. Uebernickel (reds.) (2016). 283–311.
     
  • What is it that Design Thinking and Marketing Management can learn from each other?. Reinecke, Sven in Design Thinking for Innovation: Research and Practice, W. Brenner, F. Uebernickel (reds.) (2016). 151–161.
     
  • KMU und Innovationen : Der Einfluss des Unternehmers. Fust, Alexander; Fueglistaller, Urs in Business Innovation: Das St. Galler Modell., C. P. Hoffmann, S. Lennerts, C. Schmitz, W. St{ö}lzle, F. Uebernickel (reds.) (2016). 55–78.
     
  • Kontinuierliche Business-Innovation: Systematische Weiterentwicklung komplexer Gesch{ä}ftsl{ö}sungen durch Reifegradmodell-basiertes Management. Winter, Robert; Mettler, Tobias in Business Innovation: Das St. Galler Modell, C. P. Hoffmann, S. Lennerts, C. Schmitz, W. St{ö}lzle, F. Uebernickel (reds.) (2016). 163–183.
     
  • Mobile Business. Back, Andrea; Ruf, Christian in Business Innovation: Das St.Galler Modell, C. P. Hoffmann, S. Lennerts, C. Schmitz, W. St{ö}lzle, F. Uebernickel (reds.) (2016). (Vol. 1. Aufl.) 357–381.
     
  • Exploring how Digitized Products enable Industrial Service Innovation - An Affordance Perspective. Herterich, Matthias; Eck, Alexander; Uebernickel, Falk (2016).
     
  • How Deutsche Bank?s IT Division Used Design Thinking to Achieve Customer Proximity. Vetterli, Christophe; Uebernickel, Falk; Brenner, Walter; Petrie, Charles; Stermann, Dirk in MIS Quarterly Executive (MISQE) (2016). 15(1) 37–53.
     
  • Eine Kultur der Innovation : Die Bedeutung von Innovationsnetzwerken. Fieseler, Christian; Hoffmann, Christian Pieter; Meckel, Miriam in Business Innovation: Das St. Galler Modell, C. P. Hoffmann, S. Lennerts, C. Schmitz, W. St{ö}lzle, F. Uebernickel (reds.) (2016). 313–337.
     
  • Design Thinking for Innovation : Research and Practice Brenner, Walter; Uebernickel, Falk (2016). (Vol. 1st ed. 2016) Springer International Publishing, Cham.
     
  • Enterprise 2.0 - Digitale Transformation durch soziale Technologien. Back, Andrea in Business Innovation: Das St. Galler Modell, C. P. Hoffmann, S. Lennerts, C. Schmitz, W. St{ö}lzle, F. Uebernickel (reds.) (2016). (Vol. 1. Aufl.) 123–138.
     
  • Design Science Research in Business Innovation. Winter, Robert; Aier, Stephan in Business Innovation: Das St. Galler Modell, C. P. Hoffmann, S. Lennerts, C. Schmitz, W. St{ö}lzle, F. Uebernickel (reds.) (2016). 475–498.
     
  • Design Thinking and Corporate Entrepreneurship: An Integration and Avenues for Future Research. Abrell, Thomas in Design Thinking for Innovation: Research and Practice, W. Brenner, F. Uebernickel (reds.) (2016). 25–39.
     

2015 [ nach oben ]

  • Understanding the Business Value: Towards a Taxonomy of Industrial Use Scenarios enabled by Cyber-Physical Systems in the Equipment Manufacturing Industry. Herterich, Matthias; Holler, Manuel; Uebernickel, Falk; Brenner, Walter (2015).
     
  • Mobile Work Support for Field Service: A Literature Review and Directions for Future Research. Herterich, Matthias; Peters, Christoph; Neff, Alexander Andreas; Uebernickel, Falk; Brenner, Walter (2015). 134–148.
     
  • Agility Areas of Action in Finance IT - A Memorandum Eck, Alexander; Uebernickel, Falk in Series on Research in Information Systems Management and Business Innovation, (F. I. Agility areas, red.) (2015). 36. Institute of Information Management, St. Gallen.
     
  • Business Innovation: Das St. Galler Modell Hoffmann, Christian Pieter; Lennerts, Silke; Schmitz, Christian; St{ö}lzle, Wolfgang; Uebernickel, Falk in Business Innovation Universit{ä}t St. Gallen, Profilbereich Business Innovation (2015). (Vol. 1. Aufl.) Springer Fachmedien Wiesbaden, Wiesbaden.
     
  • Nutzenpotentiale cyber-physischer Systeme f{ü}r industrielle Dienstleistungen 4.0. Herterich, Matthias; Uebernickel, Falk; Brenner, Walter in HMD : Praxis der Wirtschaftsinformatik (2015). 52(5) 665–680.
     
  • The Impact of Cyber-physical Systems on Industrial Services in Manufacturing. Herterich, Matthias; Uebernickel, Falk; Brenner, Walter in Procedia CIRP (2015). 30 323–328.
     
  • Empowering Technical Customer Service by Cyber-Physical Industrial Equipment: Exploring Rationales, Opportunities, and Impediments. Herterich, Matthias; Uebernickel, Falk; Brenner, Walter (2015).
     
  • Gesch{ä}ftsfeldinnovationen in touristischen Netzwerken. Beritelli, Pietro; Laesser, Christian; Reinhold, Stephan in Business Innovation: Das St. Galler Modell, C. P. Hoffmann, S. Lennerts, C. Schmitz, W. St{ö}lzle, F. Uebernickel (reds.) (2015). 455–472.
     
  • The Generative Capacity of Digital Artifacts: A Mapping of the Field. Eck, Alexander; Uebernickel, Falk; Brenner, Walter (2015).
     
  • Design Thinking : Das Handbuch Uebernickel, Falk; Brenner, Walter; Pukall, Britta; Naef, Therese; Schindlholzer, Bernhard (2015). Frankfurter Allgemeine Buch, Frankfurt am Main.
     
  • The Next Wave of Service Innovation : How cyber-physical systems can be leveraged for effective industrial equipment operations and empower industrial service Herterich, Matthias; Uebernickel, Falk; Brenner, Walter (2015).
     

2014 [ nach oben ]

  • Projekt{ü}bergreifendes Management - Der strategische Applikationslebenszyklus am Beispiel des BMW Q-Cockpit. Gy{ö}ry, Andreas Antonius B{é}la; Seeser, Guenter; Cleven, Anne; Uebernickel, Falk; Brenner, Walter in HMD : Praxis der Wirtschaftsinformatik (2014). 51(5) 643–656.
     
  • Not all information systems are created equal: exploring IT resources for agile systems delivery. Eck, Alexander; Keidel, Stefan; Uebernickel, Falk; Schneider, Thomas; Brenner, Walter in BIT Banking and Information Technology (2014). 15(3) 21–34.
     
  • Developing a Maturity Model for Service Systems in Heavy Equipment Manufacturing Enterprises. Neff, Alexander Andreas; Hamel, Florian; Herz, Thomas Philipp; Uebernickel, Falk; Brenner, Walter; vom Brocke, Jan in Information & management (2014). 51(7) 895–911.
     
  • Towards a Functional Reference Model for Service Planning and Execution in the Heavy Equipment Manufacturing Industry. Neff, Alexander Andreas; Uebernickel, Falk; Lingemann, Stephanie; Brenner, Walter; Herterich, Matthias N. M. Hindi, A. Ghoneim, M. Themistocleous, G. Viscusi (reds.) (2014).
     
  • User, Use & Utility Research: The Digital User as New Design Perspective in Business and Information Systems Engineering. Brenner, Walter; Karagiannis, Dimitris; Kolbe, Lutz; Krueger, Jens; Leifer, Larry; Lamberti, Herman-Josef; Leimeister, Jan Marco; {Ö}sterle, Hubert; Petrie, Charles; Plattner, Hasso; Schwabe, Gerhard; Uebernickel, Falk; Winter, Robert; Zarnekow, Ruediger in Business & Information Systems Engineering (BISE) (2014). 6(1) 55–61.
     
  • The Challenges of Modern IT. Uebernickel, Falk; Brenner, Walter in The Road to a Modern IT Factory : Industrialization ? Automation ? Optimization, F. Abolhassan (red.) (2014). 11–32.
     
  • Service Operation Models of Manufacturers - Minimum Baseline for Process and Information Systems Capabilities Neff, Alexander Andreas; Uebernickel, Falk; Brenner, Walter (2014).
     
  • Design Thinking and Corporate Entrepreneurship: an exploratory study. Abrell, Thomas; Uebernickel, Falk E. Bohemia, A. Rieple, J. Liedtka, R. Cooper (reds.) (2014). 1886–1903.
     
  • Design thinking and effectuation in internal corporate venturing: an exploratory study. Abrell, Thomas; Durstewitz, Markus; Uebernickel, Falk M. Toivonen (red.) (2014). 7–15.
     
  • Fit for Continuous Integration: How Organizations Assimilate an Agile Practice. Eck, Alexander; Uebernickel, Falk; Brenner, Walter (2014).
     
  • Succeeding in Application Services Outsourcing Strategies - A Contingency Perspective. Zelt, Saskia; Wulf, Jochen; Neff, Alexander Andreas; Uebernickel, Falk; Brenner, Walter M. Avital, J. M. Leimeister, U. Schultze (reds.) (2014).
     
  • User, Use & Utility Research : Die Gestaltungsperspektive der Wirtschaftsinformatik auf den digitalen Nutzer. Brenner, Walter; Karagiannis, Dimitris; Kr{ü}ger, Jens; Kolbe, Lutz; Leifer, Larry; Lamberti, Herman-Josef; Leimeister, Jan Marco; {Ö}sterle, Hubert; Petrie, Charles; Plattner, Hasso; Schwabe, Gerhard; Uebernickel, Falk; Winter, Robert; Zarnekow, Ruediger in Wirtschaftinformatik (2014). 56(1) 65–72.
     
  • Application Services Outsourcing in the Banking Industry - Current Strategies and Challenges. Zelt, Saskia; Wulf, Jochen; Uebernickel, Falk; Brenner, Walter D. Kundisch, L. Suhl, L. Beckmann (reds.) (2014). 1436–1448.
     
  • Learning to Leverage Design Thinking in the Context of Service Engineering and Information Systems - A Case Study. Herterich, Matthias; Uebernickel, Falk; Brenner, Walter (2014, Junie).
     
  • Towards an Application Life-Cycle Approach for Selective Outsourcing. Zelt, Saskia; Neff, Alexander Andreas; Wulf, Jochen; Uebernickel, Falk; Brenner, Walter (2014). 4446–4455.
     
  • Agile Delivery in Finance IT: Navigating in the Digital Age Eck, Alexander; Uebernickel, Falk in Series on Research in Information Systems Management and Business Innovation (2014). 48. University of St.Gallen, St. Gallen.
     

2013 [ nach oben ]

  • From Palaces to Yurts - Why Requirements Engineering Needs Design Thinking. Vetterli, Christophe; Brenner, Walter; Uebernickel, Falk; Petrie, Charles in IEEE Internet Computing (2013). 17(2) 91–94.
     
  • The Varying Role of IS Capabilities for Different Approaches to Application Services Outsourcing. Zelt, Saskia; Wulf, Jochen; Uebernickel, Falk; Brenner, Walter (2013).
     
  • Explicating Performance Impacts of IT Governance and Data Governance in Multi-Business Organisations. Neff, Alexander Andreas; Schosser, Maximilian; Zelt, Saskia; Uebernickel, Falk; Brenner, Walter (2013).
     
  • Fostering Efficiency in Information Systems Support for Product-Service Systems in the Manufacturing Industry. Neff, Alexander Andreas; Hamel, Florian; Herz, Thomas Philipp; Uebernickel, Falk; Brenner, Walter (2013).
     
  • Toward a model of effective monitoring of IT application development and maintenance suppliers in multisourced environments. Herz, Thomas Philipp; Hamel, Florian; Uebernickel, Falk; Brenner, Walter in International Journal of Accounting Information Systems (IJAIS) (2013). 14(3) 235–253.
     
  • Developing a Maturity Model for Product-Service Systems in Manufacturing Enterprises. Neff, Alexander Andreas; Hamel, Florian; Herz, Thomas Philipp; Uebernickel, Falk; Brenner, Walter (2013).
     
  • Jumpstarting Scrum with Design Thinking Vetterli, Christophe; Uebernickel, Falk; Brenner, Walter; Haeger, Franziska; Kowark, Thomas; Krueger, Jens; Mueller, Juergen; Plattner, Hasso; Stortz, Barbara; Sikkha, Vishal (2013).
     
  • Multivendor Installed Base Service Management in the Heavy Equipment Industry - A Value Proposition Neff, Alexander Andreas; Uebernickel, Falk; Zencke, Peter; Brenner, Walter (2013).
     
  • Information Systems in the Industrial Service Business: Analyzing Unaddressed Requirements in a Multiple Case Study. Neff, Alexander Andreas; Hamel, Florian; Uebernickel, Falk; Brenner, Walter (2013).
     
  • IT Evaluation in Business Groups: A Maturity Model. Hamel, Florian; Herz, Thomas Philipp; Uebernickel, Falk; Brenner, Walter (2013). 1410–1417.
     
  • A Design Thinking Role Model Enables Creativity in IT: Case of the Financial Industry. Vetterli, Christophe; Brenner, Walter; Uebernickel, Falk (2013). 12.
     
  • Die Herausforderungen der IT heute. Uebernickel, Falk; Brenner, Walter in Der Weg zur modernen IT-Fabrik : Industrialisierung - Automatisierung - Optimierung, F. Abolhassan (red.) (2013). 11–33.
     
  • Managing Global IT Delivery Networks: A Literature Review from the Supplier’s Perspective. Zelt, Saskia; Uebernickel, Falk; Brenner, Walter (2013). 294–303.
     
  • IT Governance in Multi-Business Organizations: Performance Impacts and Levers from Processes, Structures, and Relational Mechanisms. Neff, Alexander Andreas; Hamel, Florian; Herz, Thomas Philipp; Uebernickel, Falk; Brenner, Walter (2013). 4464–4473.
     
  • Design Thinking and Design Science Research Dolak, Franziska; Uebernickel, Falk; Brenner, Walter (2013).
     
  • The Influence of IT Governance on Service Processes in Multi-Business Manufacturing Enterprises: Performance Impacts from Structures, Processes, and Relational Mechanisms. Neff, Alexander Andreas; Dreier, Stefanie; Hamel, Florian; Uebernickel, Falk; Brenner, Walter (2013).
     
  • The Role of Application Portfolio Management in Application Services Outsourcing: Explicating Variations in Application Portfolio Management among Outsourcing Gestalts. Zelt, Saskia; Neff, Alexander Andreas; Wulf, Jochen; Uebernickel, Falk; Brenner, Walter (2013).
     

2012 [ nach oben ]

  • Towards a Better Understanding of IT Cost Drivers of Asset Management Companies. Hamel, Florian; Herz, Thomas Philipp; Uebernickel, Falk; Brenner, Walter R. Brandtweiner, L. Janczewski (reds.) (2012). 587–598.
     
  • Business Innovation: Design-Thinking als Instrument zur nachhaltigen F{ö}rderung von Innovation. Brenner, Walter; Uebernickel, Falk; Torrente, Marco in Kommunikationsmanager : das Forum der Entscheider (2012). 4(3) 58–60.
     
  • Br{ü}cken schlagen. Brocke, Henrik Finn; Vetterli, Christophe; Brenner, Walter; Uebernickel, Falk in io Management (2012). 5(September / Oktober 2012) 36–39.
     
  • A Reference-Metamodel for Embedded Design Thinking in the Information Technology context. Vetterli, Christophe; Brenner, Walter; Uebernickel, Falk (2012). 7.
     
  • Comparing IT Supplier Selection Criteria in Single- Versus Multi-Sourcing Constellations: An Empirical Study. Herz, Thomas Philipp; Hamel, Florian; Schoeni, Manuel Joerg; Uebernickel, Falk; Brenner, Walter (2012).
     
  • Managing costs and performance of IT in business groups: Towards a performance measurement model for global insurance business groups. Hamel, Florian; Herz, Thomas Philipp; Uebernickel, Falk; Brenner, Walter (2012).
     
  • IT Multisourcing in International Insurance Companies. Herz, Thomas Philipp; Hamel, Florian; Uebernickel, Falk; Brenner, Walter (2012).
     
  • Exploring The Shadows: IT Governance Approaches To User-Driven Innovation. Gy{ö}ry, Andreas Antonius B{é}la; Cleven, Anne; Uebernickel, Falk; Brenner, Walter (2012).
     
  • Global IT Multisourcing: Objectives, Challenges and Requirements in Multinational Insurance Companies. Herz, Thomas Philipp; Hamel, Florian; Uebernickel, Falk; Brenner, Walter (2012).
     
  • Designing Innovation: Prototypes and Team Performance in Design Thinking. Vetterli, Christophe; Hoffmann, Friederike; Brenner, Walter; Eppler, Martin J.; Uebernickel, Falk (2012). 1–11.
     
  • IT Governance Mechanisms in Multisourcing - a Business Group Perspective. Hamel, Florian; Uebernickel, Falk; Herz, Thomas Philipp; Brenner, Walter (2012). 5033–5042.
     
  • Beherrschung von Vielfalt bei IT-Dienstleistungen: Adaption und Einsatz der Variantenkonfiguration. Dudek, Sebastian; Uebernickel, Falk; Brenner, Walter T. B{ö}hmann, R. Knackstedt, J. M. Leimeister, M. N{ü}ttgens, O. Thomas (reds.) (2012). 27–40.
     
  • Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review. Gy{ö}ry, Andreas Antonius B{é}la; Cleven, Anne; Uebernickel, Falk; Brenner, Walter in International Journal of IT/Business Alignment and Governance (IJITBAG) (2012). 3(1) 63–78.
     
  • Strategies for Application Management Services Brenner, Walter; Uebernickel, Falk; Wulf, Jochen; Zelt, Saskia; Gy{ö}ry, Andreas Antonius B{é}la; Heym, Michael; Warnke, Achim (2012). University of St.Gallen, St. Gallen.
     
  • Die Innovationsmethode Design Thinking. Vetterli, Christophe; Brenner, Walter; Uebernickel, Falk; Berger, Katharina in Dynamisches IT-Management : So steigern Sie die Agilit{ä}t, Flexibilit{ä}t und Innovationskraft Ihrer IT, M. Lang, M. Amberg (reds.) (2012). 289–310.
     
  • Facilitating the Performance of IT Evaluation in Business Groups: Towards a Maturity Model. Hamel, Florian; Herz, Thomas Philipp; Uebernickel, Falk; Brenner, Walter (2012).
     
  • Finding the Right Balanced Scorecard for Business-Driven IT Management - A Literature Review. Brenner, Walter; Gy{ö}ry, Andreas Antonius B{é}la; Uebernickel, Falk (2012). 5023–5032.
     
  • Initialz{ü}ndung durch Embedded Design Thinking {--} Ein Fallbeispiel aus der Finanzindustrie und wie dadurch ein Wandel in der Innnovationskultur einer IT-Abteilung eingeleitet wurde. Vetterli, Christophe; Uebernickel, Falk; Brenner, Walter in OrganisationsEntwicklung. Zeitschrift f{ü}r Unternehmensentwicklung und Change Management (2012). (2) 22–31.
     
  • The Influence of Information Technology on Industrial Services in the Manufacturing Industry - A Literature Review and Future Research Directions. Neff, Alexander Andreas; Herz, Thomas Philipp; Uebernickel, Falk; Brenner, Walter (2012).
     

2011 [ nach oben ]

  • Variant configuration for IT-services and its impact on the service request fulfillment process. Dudek, Sebastian; Uebernickel, Falk; Brenner, Walter (2011).
     
  • Entwicklung eines Reifegradmodells zur Steuerung einer Multisourcing-Initiative auf Konzern-Ebene. Herz, Thomas Philipp; Hamel, Florian; Uebernickel, Falk; Brenner, Walter A. Bernstein, G. Schwabe (reds.) (2011). (Vol. 1) 434–445.
     
  • Customizing IT Service Agreements as a Self Service by means of Productized Service Propositions. Brocke, Henrik Finn; Brenner, Walter; Uebernickel, Falk (2011). 1–10.
     
  • Towards a Multisourcing Maturity Model as an Instrument of IT Governance at a Multinational Enterprise. Brenner, Walter; Uebernickel, Falk; Herz, Thomas Philipp; Hamel, Florian (2011). 1–10.
     
  • A methodical procedure for designing consumer oriented on-demand IT service propositions. Brocke, Henrik Finn; Uebernickel, Falk; Brenner, Walter in Information Systems and e-Business Management (2011). 9(2) 283–302.
     
  • Balancing Customer Requirements and IT Service Standardization - A Procedural Reference Model for Individualized IT Service Agreement Configurations. Brocke, Henrik Finn; Uebernickel, Falk; Brenner, Walter in Enterprise Modelling and Information Systems Architectures (2011). 6(2) 4–20.
     
  • Explicating technological and organizational interfaces of modular IT service components to support the process of IT service composition. Dudek, Sebastian; Uebernickel, Falk; Brenner, Walter L. Berntzen (red.) (2011). 7–12.
     
  • Managing and Monitoring IT Application Development and Maintenance Suppliers in a Multisourcing Context. Herz, Thomas Philipp; Hamel, Florian; Uebernickel, Falk; Brenner, Walter (2011).
     
  • Managing Costs and Performance of Information Technology in a Group Context - Current Challenges for Multinational Enterprises. Hamel, Florian; Herz, Thomas Philipp; Uebernickel, Falk; Brenner, Walter E. Ferrari (red.) (2011). 174–181.
     
  • Management of IT Costs and Performance in Business Groups: Analysis of Unaddressed Requirements. Hamel, Florian; Herz, Thomas Philipp; Uebernickel, Falk; Brenner, Walter (2011).
     
  • Towards computer aided IT service engineering. Dudek, Sebastian; Uebernickel, Falk; Brenner, Walter (2011).
     
  • A Method for the Management of Service Innovation Projects in Mature Organizations. Schindlholzer, Bernhard; Uebernickel, Falk; Brenner, Walter in International Journal of Service Science, Management, Engineering, and Technology (2011). 2(4) 25–41.
     
  • Bewusster Einsatz von Schatten-IT: Sicherheit & Innovationsf{ö}rderung Brenner, Walter; Gy{ö}ry, Andreas Antonius B{é}la; Pirouz, Mani; Uebernickel, Falk (2011).
     
  • A Governance Mechanisms Framework for Multisourcing in Business Groups. Herz, Thomas Philipp; Hamel, Florian; Uebernickel, Falk; Brenner, Walter in International Journal of IT/Business Alignment and Governance (IJITBAG) (2011). 2(2) 33–47.
     
  • A Multisourcing Maturity Model as an IT Governance Mechanism for Business Group. Herz, Thomas Philipp; Hamel, Florian; Uebernickel, Falk; Brenner, Walter in International Journal of IT/Business Alignment and Governance (IJITBAG) (2011). 2(2) 1–14.
     
  • Mechanisms to Implement a Global Multisourcing Strategy. Herz, Thomas Philipp; Hamel, Florian; Uebernickel, Falk; Brenner, Walter in New Studies in Global IT and Business Service Outsourcing : 5th Global Scourcing Workshop 2011, Courchevel, France, March 14-17, 2011, Revised Selected Papers, J. Kotlarsky, L. P. Willcocks, I. Oshri (reds.) (2011). 1–20.
     

2010 [ nach oben ]

  • Reuse-Mechanisms for Mass Customizing IT-Service Engagements. Brocke, Henrik Finn; Uebernickel, Falk; Brenner, Walter (2010).
     
  • Aligning IT-service propositions to changing business requirements in ongoing service-systems. Brocke, Henrik Finn; Uebernickel, Falk; Brenner, Walter (2010).
     
  • Deriving a Research Agenda for the Management of Multisourcing Relationships Based on a Literature Review. Herz, Thomas Philipp; Hamel, Florian; Uebernickel, Falk; Brenner, Walter (2010).
     
  • State of the art: Managing costs and performance of Information Technology. Hamel, Florian; Herz, Thomas Philipp; Uebernickel, Falk; Brenner, Walter (2010).
     
  • IT-Controlling tr{ä}gt zur Transparenz wenig bei. Brenner, Walter; Witte, Christoph; Uebernickel, Falk; Hamel, Florian; Herz, Thomas Philipp in Computerwoche (2010). (Nr. 51) online.
     
  • Management of Service Innovation Projects: A Case Study from a German Financial Service Provider. Schindlholzer, Bernhard; Uebernickel, Falk; Brenner, Walter (2010).
     
  • Mass Customizing IT Service Agreements: Towards Individualized On-Demand Services. Brocke, Henrik Finn; Uebernickel, Falk; Brenner, Walter (2010).
     
  • Management of Service Innovation Projects: A Case Study from a German Financial Services Provider. Schindlholzer, Bernhard; Uebernickel, Falk; Brenner, Walter (2010).